Shipping policy
Shipping Policy
At Alden & Co., we are committed to delivering your order with efficiency and care.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Delivery times vary depending on your location:
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays or courier disruptions.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. We may occasionally offer free shipping promotions.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Customs, Duties and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to high demand, logistics issues, or external factors. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Alden & Co. is not responsible for lost or stolen packages marked as delivered. If you experience an issue, please contact the carrier directly or reach out to us for assistance.
Contact
If you have any questions regarding shipping, please contact us at:
Email: suport@aldeneco.com