Refund policy

Returns Policy

Our returns and refunds policy applies exclusively to orders that arrive damaged or defective. We do not offer returns or refunds for any other reason, such as change of mind or unwanted items.

You have 14 days from receipt of your item to request a return, provided the product is damaged or defective.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, with the original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at suport@aldeneco.com

If your return is accepted, we will send you a return postage label along with instructions on how and where to send your parcel. Items returned without prior authorisation will not be accepted.

You can contact us with any questions about returns at suport@aldeneco.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalised items), and personal care items (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible due to damage or defect), and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, no reason required. As above, the item must be in the same condition as when you received it, unworn, with the original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, letting you know whether your refund has been approved. If approved, you will be automatically refunded via your original payment method within 21 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund. If more than 21 business days have passed since your return was approved, please contact us at suport@aldeneco.com